
The Challenge
The client, a leading network of UK holiday parks, sought to better understand the incremental value of their marketing efforts in order to optimise their advertising budget.
Despite a constant, year-round advertising presence, running both performance marketing and off-line communications, there was a lack of confidence in how to allocate spend effectively, with budget decisions based on anecdotal “sources of truth” such as historical performance, live trading figures, and Google Analytics last-interaction reports.
Furthermore, fragmented channel objectives and KPIs caused inconsistencies in their overall media strategy.
The Solution
The client needed a unified measurement and reporting infrastructure that enabled them to confidently set channel level budgets and swiftly adjust them to meet weekly and monthly booking targets.
We began by conducting a comprehensive data & martech audit to identify gaps and inconsistencies in current data capture across both on-line and offline channels. From there, we developed a robust measurement framework powered by Meta’s Robyn, which was combined with geo-targeted incrementality testing for further validation.
This allowed us to accurately assess the incremental value of each marketing channel. Additionally, we introduced a unified set of KPIs for reporting overall media performance and used budget optimisation to optimise budget allocation across channels based on robust data-driven insights.
The Impact
Following implementation, the client saw significant improvements across key performance metrics. Overall budget wastage was reduced by 20%, customer acquisition cost (CAC) decreased by 15%, and return on ad spend ROAS improved by 17%.
These results were achieved through a more strategic and data-driven approach to setting and adjusting channel spend, grounded in validated incrementality rather than anecdotal evidence.
Key Takeaways
Data and MarTech Audit - A thorough audit identified gaps, leading to the development of a precise measurement framework combining MMM and geo-targeted tests.
Unified KPIs - We established consistent KPIs across channels, eliminating fragmented objectives and providing a clearer picture of media performance.
Scenario Planning - A custom-built scenario planner allowed for optimised budget allocation, reducing waste and improving return.
Business Results - Optimised channel spend led to a 20% reduction in budget wastage, a 15% lower CAC, and a 17% improvement in ROAS.
Tools and Techniques
- Marketing mix modelling
- Geo-based incrementality testing
- Data & martech audit
- Bespoke Scenario Planning for budget optimisation
- SQL
- R
- Snowflake (Data warehousing)
- Tableau (Reporting)